Number Data Set

Amid economic pressure, businesses need to control costs. Purchasing CX software means you can benefit from best-in-class capabilities without the cost of building them from scratch.

By Sarah Olson, Staff Writer , @ seolson5

Last updated on 1 May 2023


Two people, each holding a chess piece ...

service center software
A service center software is a tool designed to help businesses provide fast and efficient customer support. It allows you to manage and administer customer service queries and requests before, during, and after the purchase on a centralized platform.

Support agents can ...

Agents and AI must work hand in hand to deliver the kind of experiences that keep customers coming back.

By Cristina Fonseca, AI Director at Zendesk

Last updated on June 22, 2023


Person in front of a laptop
Despite the hype, AI isn’t here to replace your human agents. On the contrary, when human ...

What are cross-selling?
Cross-selling is a technique that consists of offering a customer additional or complementary products or services to the one they were already interested in purchasing. This strategy seeks to increase the average value of each transaction and encourage repeat purchases ...

Customer satisfaction

Internal customer satisfaction
The success of a company is due to various factors. One of the main ones is creating a memorable experience that turns satisfied consumers into loyal customers.

However, those who buy your product or service are not your only customers. Yes ...

The acquisition furthers the company’s commitment to delivering innovative omnichannel and AI capabilities that drive exceptional customer experiences.

Zendesk, Inc. announced that it has completed the acquisition of Tymeshift, a modern, AI-powered workforce management (WFM) solution. Built ...

Knowing the features of a help desk is essential to providing efficient support for your customers and making the most of the resources this software offers. After all, this tool can help you handle a large number of low-complexity requests with efficiency and customization.

In this article you ...

The work environment refers to the collective perception of employees regarding the psychological and emotional climate that exists in the company in which they work. It is capable of influencing the level of satisfaction, commitment, motivation, productivity and well-being of workers.

Indeed, data ...

BCG Matrix Example
Developed in the 1970s by an American consulting firm, a company's BCG matrix is ​​a graphical representation used to analyze a company's long-term strategy.

Based on the product sales cycle, the BCG matrix divides items into four quadrants: dog, cow, star and question mark ...

By Zendesk

Last updated on 26 September 2023



What is quality management? Any company committed to improving customer experience and attracting talented professionals has asked this question before. In this practical guide, we will guide you through concepts and examples to boost satisfaction at ...