To make this service scalable and efficient, it is therefore necessary to be able to combine these three factors in a single tool:
Simplified operation for the service agent
Increased business efficiency
Best customer service
Through advanced personalization marketing systems , it is possible to leverage knowledge of user behavior, as well as their purchase and browsing history to make suggestions to the operator while chatting with the customer.
customer service intelligence
The key to excellent service
Customer recognition, combined with the predictive capabilities of AI, is actually exit cell phone numbers the main key to being able to provide excellent service.
Thanks to an advanced Profiling and Segmentation system , in addition to indicating who the person is with whom you interact, also for anonymous users, users will be able to suggest to the operator the products that may interest them most, possible dedicated promotions, indicate if they already have products in their cart, what they have purchased in the past as well as obviously the segments to which they belong.
Recognizing one of our customers and getting help from AI to suggest the best products becomes an extremely winning mix to make them feel satisfied, just like it happens when they are recognized as a loyal customer in a physical store. To learn more about profiling and managing communications with consumers, we invite you to read the first two articles in our series dedicated to online pharmacies: