Client Features The company that contacted us is a large medical center with a network of clinics in Moscow. Its call center receives hundreds of calls daily, and each of them needs to be responded to promptly: patients may need urgent help. After the start of the pandemic, the number of calls increased several times, and with them, the costs of telephony. At the same time, sales managers switched to remote work, and it became much more difficult to control negotiations.
In the office, telephone communication was carried out cambodia cell phone number list through our own PBX with configured data integration into the CRM. When managers worked from home, data on conversations was not saved in the database, and they had to be entered manually.
Our goal was to reduce the cost of telephone communications and restore full call analytics regardless of the location of call center managers.
Finding a solution and implementing it The easiest way to reduce the cost of telephony and not tie it to the location of the office is to connect our Virtual PBX. It allows you to use all the capabilities of analytics and integration with any, including self-written CRM. At the same time, communication will be free for calls within the company and budget for negotiations with clients.