How should digital transformation be carried out in Public Administration?

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If it is already undeniable that the Public Administration is focused on the citizen, it is also certain that this focus is reflected in the services it provides. However, the constant optimization of these services involves monitoring their needs and, if the world is living in a digital era, it is also important that the digital transformation in the Public Administration keeps up with this evolution.

Digital transformation in Public Administration and the impact of the PRR
Transformation as one of the pillars of the Recovery and Resilience Plan (RRP) and the existence of community frameworks that reinforce the investment capacity of the Public Administration make this moment a unique opportunity that organizations should seize to develop initiatives that enable their management in a more efficient and intelligent way. This management includes integrated processes that accelerate the debureaucratization and digitalization of the relationship with the various stakeholders .

The pandemic had already set the tone for the acceleration of italy whatsapp number database processes, but it is a fact that the PRR provides a new means of acceleration. In this sense, there are a number of challenges and one of the most relevant elements in this digital transformation in Public Administration is software: an integral part of the process. But this process is not done solely using systems: it is necessary to incorporate new digital skills in organizations to move this digital transformation process forward and, in turn, optimize management in Public Administration .

What is the big challenge of digital transformation in Public Administration?
Public organizations know what they need. But there are gaps in the necessary qualifications and structures focused on planning the best digital transformation strategy. These are just some of the many challenges. Let's take a look:

Public procurement procedures are very time-consuming and can influence the timing of the transformation project;

The need for quality assurance and control of implementations;

The interoperability of solutions;

The lack of digital skills and competencies among employees;

Lack of strategic and systemic planning;

Organizations are at different states of maturity.
It is therefore essential that, when preparing these transformation processes, the organization is aware of its state of maturity in order to take steps in a sustainable way.

The steps towards digital transformation in Public Administration cannot be taken all at once. The organization needs to understand what stage it is at in order to better define its digital transformation strategy.

The levels of digitalization maturity of organizations
1. Awareness of the need : The awareness that there is a path to follow, but no concrete action has yet been taken.

2. Individual digitalization : The organization has already addressed measures to advance digital transformation with some individual actions, but without a defined strategy and common objectives.

3. Strategic alignment : The organization has already taken the first steps in designing a global digital transition strategic plan for its activity.

4. Digital transformation : The organization supports, with specific funds and resources, the digital transformation plan it designed, giving greater focus to internal processes.

5. Business transformation : Organizations that have already completely transformed themselves, both in their internal processes and in the way they interact with all their stakeholders , are at this level .

How to start digital transformation in public administration
Once you know where you are, you need to prepare for the next step. Preparing for the digital transformation process in Public Administration must take into account three fundamental pillars:

Processes
People
Technology
All these factors combine to create actions that promote change. It is therefore essential to involve human resources, because organizations are faced with the need to make significant changes, not only in infrastructure and work processes, but also in organizational culture. All of this has a major impact on an organization's Human Resources and its results.

How to make the most of technology for digital transformation in Public Administration?
Technology is one of the pillars and means available to organizations for digital transformation. Over the years, PRIMAVERA, in close collaboration with numerous public bodies, has been helping to streamline processes without compromising strict compliance with regulatory procedures, providing in-depth knowledge of legislation, both in the area of ​​operational processes and institutional reporting , with extensive know-how in advising and implementing technologies capable of streamlining the activity and quality of services that organizations provide.

An example of the streamlining of the public sector is the PRIMAVERA Public Sector ERP, a robust, modular, yet fully integrated solution that complies with all legal and tax requirements and guarantees interoperability with all systems.

Discover PRIMAVERA Public Sector ERP and achieve the desired levels of efficiency in this digital transformation, ensuring maximum transparency and rigor!