As the company performs predictive analysis and works to get rid of problems before they happen, it retains more and more customers in its buyer base.
The speed, quality and personalization of customer service leave consumers fully satisfied with the support. Therefore, the chances of you retaining them are very high.
And most importantly, many loyal customers become brand advocates. They share their experience with the business with acquaintances, friends and family.
This not only brings new customers intoafghanistan mobile phone number list your sales funnel, but also opens up opportunities for collaboration. Other businesses may propose partnerships that will boost your growth.
What does your company need to do predictive analysis?
Company employee happy to access CRM to provide service
To perform predictive analysis in the contact center, your company needs to have a technological infrastructure that allows access to and evaluation of data associated with customer relationships.
But don't worry. You can find all of this in a single solution: Ligou.me's integrated cloud CRM . It integrates the operation and information of multiple communication channels, including:
telephony ;
real-time chat;
e-mail;
SMS trigger.
In addition, Ligou.me's CRM has functions that favor the strategic management of support activities. Data centralization, Kanban panel, detailed reports, among others.
Likewise, the system also has features that facilitate the personalization of service to the needs of each consumer, such as interaction history and efficient forwarding of requests.
Interested? Click here and learn about the other advantages that Ligou.me CRM offers. In addition to the plans available to put predictive analysis into practice in your contact center.