The legal nature of a public offer is such that changes to its terms can only be made before acceptance. If changes are made after the client's consent, then, regardless of the reasons for the transformation, the transaction with him must be executed on the previous terms. Examples:
You made an appointment at a salon, and after that the price of the desired haircut changed. In this case, the hairdresser is obliged to provide the service at the previous price. If the price list was changed first, and then an appointment for a haircut was made, then you will have to pay under the new conditions.
The advertising post was removed from the site when the recipient of the offer had not yet sent consent to it.
Before acceptance was received, the addressee of the offer was given notice of cancellation of the offer.
The gym has cancelled th how does cash app worke sale of memberships to new clients. If a subscription was purchased earlier, it remains in effect, and the owner of the gym is obliged to provide access to training on the same terms.
The diner serves all the customers in line, and then the manager removes the sign with information about the discount.
After receiving the acceptance, the contractor may refuse to fulfill the offer only in case of force majeure. In other cases, the possibility and procedure for this are specified in the terms.
Download a useful document on the topic:
Checklist: How to Achieve Your Goals in Negotiations with Clients
Mistakes when drafting a public offer
It is not specified where to look for a full description of the product
In this case, the buyer has the right to demand the transfer of a product that has higher characteristics, if they are common for products of this kind. In this case, it will not be possible to refer to the obvious disproportion between the price and the client's expectations, his common sense, etc. If a new iPhone is offered for 3,000 rubles, the seller will have to provide a new and fully working gadget, and not a used device with a broken screen.
To avoid such problems, it is better to put the product description in a separate section and place a hyperlink to it in the offer. An example is the Yandex Market website, where only general properties are indicated on the product page. When you click on the “All information” link, a huge list of characteristics is displayed, some of which the buyer may not even know about.
In case of distance selling, the buyer has the right to refuse the goods within 3 months. If the seller wants to set a different period, it is necessary to directly indicate it in the offer, and also to place in the consignment note the item where the recipient signs that he/she is familiar with the procedure and period for returning the product upon receipt. It is better to indicate there the address of the page on which these rules are posted. Similar data can be indicated in electronic form. Until the customer confirms that he/she has read this condition and agrees with it, payment is not made.
Mistakes when drafting a public offer