It is extremely important for a remote client manager not to forget to report on the progress of the work. The customer does not have the opportunity to personally control the contractor, which means that in order to avoid misunderstandings and dissatisfaction, it is necessary to send interim reports. Discuss a format convenient for the client, for example, a video conference or messenger. This way, the customer will understand that the work is being done and will be confident in the final result.
Share your work schedule with the client
Be sure to discuss with the client what time you are available for work-related matters. If this has not been discussed, do not be surprised by messages and calls late or early in the day.
Also, determine your turn leads into sales with overseas chinese in worldwide data preferred communication format so that you always understand each other correctly. For example, this could be audio messages without extraneous noise or text format.
Your cooperation will definitely be productive if you inform the client of your preferences and work schedule, and also clarify the communication parameters that are comfortable for him.
Remote work with the client
Discuss deadlines for completing interim tasks
Working on any project involves solving many small tasks. For example, sending a signed act, a document for review, a presentation, etc. It is recommended that the client manager remotely discuss the deadlines for completing such tasks - the customer will be aware and will not distract you unnecessarily. It is convenient to do this, for example, in this format: notify that you will send the act for signature no later than 17:00. If you do not warn the client, he may get the feeling that you are slowly completing tasks or have forgotten about him altogether.
Treat your Zoom call like a business meeting
Of course, an online conference is not as formal as a personal business meeting. But even if you are talking via video link at home, it is work, and your mood should be appropriate. To do this, wear a business suit and do not forget about trousers. There are times when you need to stand up, and you will look ridiculous.
A remote customer service manager in home clothes is definitely a failed negotiation. Also pay attention to the environment around you if you have a scheduled call with a customer. It is important that there is no extraneous noise that distracts from the dialogue.
Treat your Zoom call like a business meeting