As we all know, this tool is used to send Facebook messages quickly and in different formats.
And just like Instagram, through Digisac we can respond to messages received on Messenger, making our routine easier since all platforms are connected in one place.
If you don't know us yet, we are a digital PABX platform with a chatbot russian whatsapp number included, personalized support, an app and thousands of features for small, medium and large companies.
Anyone who wants to offer fast, quality service will benefit from Digisac.
One of the advantages of this channel is being able to ask questions and even make sales 24 hours a day through the integration of a bot.
If you participate in groups, you can reply to messages sent in each of them.
Send quick responses
We always say here that “time is money” when someone contacts us expecting to receive a response in a short time; and to be quick, we can use a chatbot or have saved answers for the most common questions.
Have a support team
If you receive a question and do not know how to answer it, forward it to the department or to a specific person who will know how to solve the problem.
Within Digisac we have the possibility of transferring the call from one department to another, reducing response time.
Get to the point
Your answers should be objective and clarify the user's doubt; send short messages so that people don't forget your explanation.
In the world we live in, there are distractions everywhere, and the more direct and simple your communication is, the better.
Conduct satisfaction surveys
Whenever you complete a service via Facebook Messenger, ask the customer to evaluate how the support went; this way we can find areas for improvement and avoid making the same mistake over and over again.