Last updated on 26 September 2023
What is quality management? Any company committed to improving customer experience and attracting talented professionals has asked this question before. In this practical guide, we will guide you through concepts and examples to boost satisfaction at all levels of your business.
Summary
Quality management is a set of practices, tools and people that seek to satisfy customers and meet industry requirements.
A quality management taiwan phone number lookup system (QMS) collects and organizes information to improve stakeholder satisfaction and meet industry standards.
The 7 principles of quality management according to ISO 9001 include customer focus, leadership, team commitment, integration, continuous improvement, evidence-based decision making and relationship management.
Implementing a quality management system can improve process consistency, drive data-driven decisions, motivate employees, and increase customer satisfaction.
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In this article you will learn:
What is quality management?
What is the quality management system?
What is a quality management system for?
What does ISO 9001 say about quality management?
What are the 7 principles of quality management?
What are the methods for evaluating quality management?
Examples of quality indicators
How to implement a quality management system?
Tips for improving quality management
What is quality management?
The concept of quality management refers to the set of information, practices, tools and people that come together to achieve a specific purpose, such as satisfying customers or complying with the laws of your industry in the best possible way.