By Sarah Olson, Staff Writer , @ seolson5
Last updated on 1 May 2023
Two people, each holding a chess piece, close-up of their hands and the chess pieces in detail
Many companies have asked us: Why should we buy a CX solution when we could work with in-house developers to build our own?
Building your own CX solution is time- and labor-intensive, and requires an ongoing investment of developer resources to maintain it. Many of our customers started with 越南电话号码 homegrown solutions only to find that their systems couldn’t meet their needs or provide the ease and efficiency that Zendesk can offer.
Here are five common reasons why our customers decided to purchase CX software.
The applications created have a high total cost of ownership (TCO) .
They do not have enough developer resources to support ongoing maintenance .
Local solutions are rigid, leading to inefficient workarounds .
Business changes are happening faster than ever before .
Security and compliance are too complex to manage .
The applications created have a high total cost of ownership (TCO)
Building your own app requires a large upfront investment of time and resources before you see any value.
It can take a team of in-house developers nine months or more to build the first version of a complex app. It also requires time and effort from internal stakeholders, including IT, security, and legal. Once it’s built, you’ll have larger codebases to maintain, which takes developer time away from other areas of the business.
In contrast, Zendesk’s core capabilities are ready to use right out of the box with minimal setup, and your team doesn’t have to work as hard to maintain them. Seventy-five percent of customers say Zendesk Suite reduced the time spent managing their support solution (Zendesk, 2022).
75% of customers say Zendesk Suite reduced the time it takes to manage their support solution.
SendInBlue, a cloud-based digital marketing platform that supports six languages and over 50,000 businesses, chose Zendesk to replace its on-premise solution. From initial implementation to agent onboarding, implementing Zendesk Support took about a month .
“We felt a huge improvement in our daily routine when we started with Zendesk,” says Guillaume Rieu, Customer Support Director at SendinBlue. “We were immediately able to provide better follow-up to customers on their requests.”