13. Include customers in product roadmap discussions
Posted: Sun Feb 02, 2025 6:17 am
For example, if a customer reaches a major milestone using your product, celebrate their success with a congratulatory message and a small token of appreciation. These gestures show that you value their success and are invested in their journey.
13. Include customers in product roadmap discussions
Involving customers in product development can increase their engagement and loyalty. Many customers know what it’s like to ask for a solution but not feel heard. Tell them about your strategy for the future, ask for their opinions, and include them where possible. By involving your customers in product discussions, you show that you value their feedback, and it gives them a sense of ownership of the product.
14. Create a presence and improve your ranking on customer review sites
Gartner reports that one in three shoppers (33%) rate customer reviews as the most important factor when shortlisting vendors. So how does this relate to customer retention? When shoppers don’t netherlands mobile database use software comparison sites, purchase regret rates jump from 54% to 64%. By prioritizing customer reviews, you’re not just collecting customer feedback — you’re reducing the likelihood of buyer regret and impacting customer retention.
Actively manage your presence on review sites by encouraging satisfied customers to leave positive reviews. Respond promptly and professionally to any negative reviews. If a customer leaves a negative review, contact them to address their concerns and offer a solution.
13. Include customers in product roadmap discussions
Involving customers in product development can increase their engagement and loyalty. Many customers know what it’s like to ask for a solution but not feel heard. Tell them about your strategy for the future, ask for their opinions, and include them where possible. By involving your customers in product discussions, you show that you value their feedback, and it gives them a sense of ownership of the product.
14. Create a presence and improve your ranking on customer review sites
Gartner reports that one in three shoppers (33%) rate customer reviews as the most important factor when shortlisting vendors. So how does this relate to customer retention? When shoppers don’t netherlands mobile database use software comparison sites, purchase regret rates jump from 54% to 64%. By prioritizing customer reviews, you’re not just collecting customer feedback — you’re reducing the likelihood of buyer regret and impacting customer retention.
Actively manage your presence on review sites by encouraging satisfied customers to leave positive reviews. Respond promptly and professionally to any negative reviews. If a customer leaves a negative review, contact them to address their concerns and offer a solution.