It works the same on all platforms (online chat, Viber, Telegram, Vkontakte): greets the buyer and offers to select the section of the question that interests him. clarifies the buyer's question The chatbot provides an instant and detailed answer to each of these questions. At the same time, the buyer always has the opportunity to order a call from a manager to ask his question.
where the client could independently select the appropriate model benin cell phone number list and size of clothing, look at it from different angles and study the video review.
After that, it was possible to immediately, without leaving the chatbot, purchase the product. The new functionality attracted the attention of buyers and turned out to be very convenient for them. You can view all the products you are interested in in the messenger faster than in the online store, and you can buy the product just as quickly. Results The implementation of the chatbot helped reduce customer losses at night and increase customer loyalty.
In addition, the chatbot has taken over most of the workload of support managers during the day.