Hiver, shared inbox tool
Posted: Sun Apr 20, 2025 10:06 am
Responsive in a Box: Save time and ensure consistent communication by creating pre-written messages to use both individually and as a team.
Against Missive:
May be too simple for some: While clean, the interface's gray color scheme can make it difficult to visually distinguish elements.
Limited Starter Plan: While still affordable at $14/user per month compared to Help Scout, the Starter plan limits you to a maximum of 5 users.
Why we chose Missive: Overall, Missive is ideal for teams looking for a simple yet effective way to manage email. It also offers features that are often only available on higher-tier plans, such as business hours support and integrated team chat.
8. Winter
Hiver is a tool that adds shared mailbox features directly to your Gmail account. Simply sweden telemarketing data install the Hiver Chrome extension, which will work within your Gmail account. You will see new features like task lists, customer contact details, and useful analytics.
Hiver helps your team stay organized. To easily track progress, you can mark emails as open, pending, or closed. You can also assign emails to specific team members, add labels for better sorting, and use the activity log to view your entire email history.
There are also some unique tools for team collaboration. For example, you can share emails securely with special permalinks. Or, set up approval workflows for when customers make special requests that need someone else's approval before they can proceed.
Pros of Hiver:
Processing within Gmail: Manage your shared inbox right within your Gmail inbox, keeping things familiar and organized.
Omnichannel support: Hiver offers features beyond basic email, including chatbots, documentation, and even live chat .
Load Balancing: Prevent team members from becoming overloaded with work by setting assignment limits.
Unique AI features: Hiver can suggest templates to use based on customer emails or detect thank you messages to automatically close conversations.
Against Missive:
May be too simple for some: While clean, the interface's gray color scheme can make it difficult to visually distinguish elements.
Limited Starter Plan: While still affordable at $14/user per month compared to Help Scout, the Starter plan limits you to a maximum of 5 users.
Why we chose Missive: Overall, Missive is ideal for teams looking for a simple yet effective way to manage email. It also offers features that are often only available on higher-tier plans, such as business hours support and integrated team chat.
8. Winter
Hiver is a tool that adds shared mailbox features directly to your Gmail account. Simply sweden telemarketing data install the Hiver Chrome extension, which will work within your Gmail account. You will see new features like task lists, customer contact details, and useful analytics.
Hiver helps your team stay organized. To easily track progress, you can mark emails as open, pending, or closed. You can also assign emails to specific team members, add labels for better sorting, and use the activity log to view your entire email history.
There are also some unique tools for team collaboration. For example, you can share emails securely with special permalinks. Or, set up approval workflows for when customers make special requests that need someone else's approval before they can proceed.
Pros of Hiver:
Processing within Gmail: Manage your shared inbox right within your Gmail inbox, keeping things familiar and organized.
Omnichannel support: Hiver offers features beyond basic email, including chatbots, documentation, and even live chat .
Load Balancing: Prevent team members from becoming overloaded with work by setting assignment limits.
Unique AI features: Hiver can suggest templates to use based on customer emails or detect thank you messages to automatically close conversations.