Incite Group presents the 2018 State of the Customer Experience report

[nusratjahan]

Incite Group ’s annual State of Customer Service report interviews over 500 companies on the top customer experience challenges and opportunities in 2018 .

The research illustrates some of the most important themes regarding Customer Experience in 2018 :

The biggest challenges facing internal customershop service leaders in 2018 : For example, more than half of respondents consider their biggest challenge to be understanding their customers;

Priorities for 2018 and beyond : What customer service executives are spending their budget on and where they plan to invest in the next 6-12 months;

Competitive Comparison : Find out what topics are considered essential for 2018 and what is sought after for the future;

Personalized, Proactive, or Effortless? Discover how brands are creating exceptional service for 2018 and why self-service is on the rise.