The results of the goals, thoughts, and actions taken in each organization are kept in the form of documents. These documents, which are prepared with a lot of time and money, contain valuable information and experiences that play an email database important role in achieving the organization's goals and are considered one of the important management tools in preparing plans and strategic decisions.
In all organizations and companies are witnessing an increasing growth despite the use of numerous personnel. Planning, organizing, controlling, and monitoring the performance of internal organizational activities are considered one of the most important criteria and prerequisites in the development and application of information technology in today's organizations. Research by the Workflow Management Association (WFMC) Group (2006) shows that traditional organizations and companies practically receive added value in their products and services from only 30% of the process time, and from the remaining 70% of the time they gain nothing but wasted time and money. This statistic is even more clearly reflected in successful companies and businesses that follow traditional workflows.
The IVR system is used as a 24-hour answering system for telephone calls to integrate different departments of organizations, companies, etc. The IVR system is capable of providing various services and automatically responds to many customer needs, saving costs, time, and customer satisfaction. Considering the various applications and different needs of companies and organizations, in addition to providing general features of IVR systems, Parsian Data's telephone software can be quickly designed according to the needs of the organization. Organizations can specify the method of providing services, the procedure for answering calls, playing messages, voice menus, receiving information and sending faxes via telephone lines, etc., according to their needs. This software is also capable of connecting to various databases available in organizations, and efficient integrated software can be designed and produced. Some of the system's features and capabilities are as follows.