The future of the Insurance sector is enclosed in this virtuous circle.
Posted: Mon Jan 06, 2025 5:24 am
Restart from a mature and deep digitalization , to continuously optimize processes and renew your relationship with customers .
Another way to put it is to move from automation to a customer experience tailored to the individual .
In this sense, the pandemic emergency period that we have left behind guatemala whatsapp resource has been a fundamental watershed. Of course, it has been for all production sectors; but for the insurance sector the upheavals have been particularly evident and crucial : new regulations, increased claims payments, multiplication of unknowns. And all this while, at the same time, customer expectations have increased, competition has intensified and the market has become even more fluid and competitive.
Complicated challenges; behind which, however, lie enormous opportunities for players in the sector capable of intercepting the wind of innovation.
Innovation that translates into:
– process optimization ;
– cost reduction ;
– improving customer satisfaction and communication with insured parties;
– consequent improvement in the loyalty rate ;
– possibility of smoother and more effective up-sell and cross-sell operations.
All this, today, can become reality by relying on tools and platforms capable of managing the entire operational flow in an automated and integrated manner : from document digitalization, to CRM systems to CCM systems . This is exactly what Doxee does .
Another way to put it is to move from automation to a customer experience tailored to the individual .
In this sense, the pandemic emergency period that we have left behind guatemala whatsapp resource has been a fundamental watershed. Of course, it has been for all production sectors; but for the insurance sector the upheavals have been particularly evident and crucial : new regulations, increased claims payments, multiplication of unknowns. And all this while, at the same time, customer expectations have increased, competition has intensified and the market has become even more fluid and competitive.
Complicated challenges; behind which, however, lie enormous opportunities for players in the sector capable of intercepting the wind of innovation.
Innovation that translates into:
– process optimization ;
– cost reduction ;
– improving customer satisfaction and communication with insured parties;
– consequent improvement in the loyalty rate ;
– possibility of smoother and more effective up-sell and cross-sell operations.
All this, today, can become reality by relying on tools and platforms capable of managing the entire operational flow in an automated and integrated manner : from document digitalization, to CRM systems to CCM systems . This is exactly what Doxee does .