Omnichat has also integrated with Coke
Posted: Sun Jan 19, 2025 10:07 am
The Omnichat customer service system integrates multi-channel customer service, differentiates conversations according to progress, and can also be deeply connected with the e-commerce system to integrate product catalogs, customer information, recent orders and other information.
First of all, it supports multi-channel information integration, allowing Coca-Cola Research to manage all information in one place, saving customer service staff a lot of time in switching windows and comparing information. In addition, Research's e-commerce system to directly display customer shopping cart information and recent order information on the iran email list message management interface, which also helps customer service staff resolve customer questions.
In addition, through the design of automated response scripts, it also helped Coke Research to handle many customer service needs and successfully recommend products to suitable customers.
Coca-Cola Research: Exceeded expectations in terms of customer service function and marketing
If someone asks, what kind of system does the Coke Research Society say Omnichat is?
The Coke Research team half-jokingly said: "If it is a competing product, we don't want them to know! But if it is a friend, we will say that Omnichat has fully integrated customer service functions and marketing, and has met expectations, even It’s beyond expectations.”
First of all, it supports multi-channel information integration, allowing Coca-Cola Research to manage all information in one place, saving customer service staff a lot of time in switching windows and comparing information. In addition, Research's e-commerce system to directly display customer shopping cart information and recent order information on the iran email list message management interface, which also helps customer service staff resolve customer questions.
In addition, through the design of automated response scripts, it also helped Coke Research to handle many customer service needs and successfully recommend products to suitable customers.
Coca-Cola Research: Exceeded expectations in terms of customer service function and marketing
If someone asks, what kind of system does the Coke Research Society say Omnichat is?
The Coke Research team half-jokingly said: "If it is a competing product, we don't want them to know! But if it is a friend, we will say that Omnichat has fully integrated customer service functions and marketing, and has met expectations, even It’s beyond expectations.”