We value customer service, so choose Omnichat
Posted: Sun Jan 19, 2025 10:21 am
From online auction platforms and shopping malls to self-operated official websites of various brands, Taiwan’s e-commerce ecosystem has undergone several changes in the past decade. The underwear brand myBRA has not only survived a variety of changes, but has also accumulated deeper and deeper brand awareness and support. In addition to continuous breakthroughs in e-commerce revenue, it has also gradually expanded its offline strongholds. Currently, it has a total of 5 department store counters and business district stores. .
Table of contents:
Customer service information integration, single interface management
Customer service data statistics help managers understand the situation
Customer service mentality: Finding common interests japan email list can reduce friction and increase patience.
Omnichat remarketing function: conversion rate 9%, contribution 10% revenue
On-site marketing application
Shopping cart remarketing
game mods
MyBRA founder Jacky Wu recommends: Omnichat helps e-commerce reduce customer service loading, and the shopping cart remarketing function is also very effective!
The brand helmsman who leads myBRA to ride the wind and waves is none other than Jacky Wu, who was born in the second generation of an underwear OEM. He believes: "As an e-commerce business, you are most afraid of not keeping up with new trends and new tools, so instead of observing other people's successful cases and verifying them, you would rather Choose to give it a try first."
Omnichat is a successful attempt, allowing myBRA to provide complete and considerate customer service with faster efficiency and lower labor costs. The remarketing tool also increases the overall traffic value of the website. Through the Omnichat function, the conversion rate exceeds 9%, and the sales generated account for about 10% of myBRA's online revenue. Among them, shopping cart remarketing and customer service shopping guide revenue both contributed to 7-digit revenue.
Table of contents:
Customer service information integration, single interface management
Customer service data statistics help managers understand the situation
Customer service mentality: Finding common interests japan email list can reduce friction and increase patience.
Omnichat remarketing function: conversion rate 9%, contribution 10% revenue
On-site marketing application
Shopping cart remarketing
game mods
MyBRA founder Jacky Wu recommends: Omnichat helps e-commerce reduce customer service loading, and the shopping cart remarketing function is also very effective!
The brand helmsman who leads myBRA to ride the wind and waves is none other than Jacky Wu, who was born in the second generation of an underwear OEM. He believes: "As an e-commerce business, you are most afraid of not keeping up with new trends and new tools, so instead of observing other people's successful cases and verifying them, you would rather Choose to give it a try first."
Omnichat is a successful attempt, allowing myBRA to provide complete and considerate customer service with faster efficiency and lower labor costs. The remarketing tool also increases the overall traffic value of the website. Through the Omnichat function, the conversion rate exceeds 9%, and the sales generated account for about 10% of myBRA's online revenue. Among them, shopping cart remarketing and customer service shopping guide revenue both contributed to 7-digit revenue.