Why invest in SAC 2.0?
Posted: Mon Jan 20, 2025 4:11 am
By id5
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Customer Service – SAC 2.0 is the newest solution for companies that value efficiency and agility in their relationships with their customers. Channels such as Facebook, Instagram, Reclame Aqui, Twitter, among others, have given consumers a voice and streamlined the path for complaints, questions, testimonials and problem resolutions.
Experts confirm the trend that telephone contact is gradually being replaced by online contact and that, therefore, digital channels must be viewed with professionalism. In addition, interaction on social networks can build customer loyalty, increase revenue and even predict and resolve crises.
If you don't yet use SAC 2.0, but are thinking about line database this channel for your company, don't waste time: open it! For the service to be efficient, planning and a motivated customer service team are necessary, capable of interacting with your consumers on a daily basis with cordiality, agility and resolution.
The Service also requires an efficient monitoring platform, as well as agents and analysts who know how to operate it, transforming data into relevant information for the company's strategic decisions. Agents must also be aware of what is being said about your brand in the digital environment and be experts in overcoming situations that may generate tension.
Do you need help with SAC 2.0 actions?
Share:
Customer Service – SAC 2.0 is the newest solution for companies that value efficiency and agility in their relationships with their customers. Channels such as Facebook, Instagram, Reclame Aqui, Twitter, among others, have given consumers a voice and streamlined the path for complaints, questions, testimonials and problem resolutions.
Experts confirm the trend that telephone contact is gradually being replaced by online contact and that, therefore, digital channels must be viewed with professionalism. In addition, interaction on social networks can build customer loyalty, increase revenue and even predict and resolve crises.
If you don't yet use SAC 2.0, but are thinking about line database this channel for your company, don't waste time: open it! For the service to be efficient, planning and a motivated customer service team are necessary, capable of interacting with your consumers on a daily basis with cordiality, agility and resolution.
The Service also requires an efficient monitoring platform, as well as agents and analysts who know how to operate it, transforming data into relevant information for the company's strategic decisions. Agents must also be aware of what is being said about your brand in the digital environment and be experts in overcoming situations that may generate tension.
Do you need help with SAC 2.0 actions?