Unified communication in companies: benefits, practical tips and more

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Unified communication in the corporate environment is a necessity to maintain alignment and integration of the entire team, whether in the traditional, hybrid or remote model.

Despite the numerous advantages of the mobile digital era, it has also brought some challenges, especially in the business environment. In addition to the new measures needed to ensure data security, companies have identified bottlenecks related to relationships.

This happens both externally, with customers, and internally, among employees, suppliers and partners. In fact, the agility, practicality and automation of communication can shorten processes, but it can also distance people and dehumanize relationships.

To avoid this and also gain efficiency, it is necessary to use the twitter database of technology in favor of unified communication. In this article, we will explain this term in more detail, its advantages and some tips for putting unified communication into practice.

What is unified communication in companies?
Unified Communications, also known by the acronym UC, is the name given to a set of communication tools and strategies that are integrated into the digital environment. The idea, therefore, is to ensure the interaction and collaboration that is so common in the physical work environment.

As mentioned above, the loss of human interaction in the day-to-day running of companies has created a series of communication bottlenecks. After all, contact via email, systems and text messages makes exchanges between teams, departments and projects difficult.

To overcome this deficiency, several tools have been developed or imported into the corporate world. For example, we can mention audio and video messages , screen sharing, bulletin boards, slideshows , etc.

The set of these tools, arranged on a platform, is called unified communication. In addition to implementing solutions that bring more humanization to the dialogue (image and voice of the participants), it allows collaborative construction in a single space. In this way, there is no break in communication , making it, as the name suggests, unified.

Basically, UC is a software, system or platform that brings together a series of communication tools at a business level. This allows numerous text, video and audio solutions to be used in one location on the network, by all users.

As the objective is to unify and integrate, it commonly also enables communication with other tools already in operation, whether commercial, managerial, marketing , financial, etc.

In other words, the purpose of any UC platform is to make remote communications easier, more mobile, dynamic and fluid.