The sales department regulations should not contain formalities. This will devalue such an important document. No employee will take seriously everything that is written in it.
It is necessary to draw up a breakdown of working hours for experienced managers
You need to take a special sheet and mark the employees' activities every 10 minutes for 2-3 days. All data is entered, whether it is answering a phone call or going on a lunch break.
Thanks to the data obtained it is possible to:
organize the working rcs database day more productively, make it as efficient as possible to generate profit;
create an optimal schedule for all sales department managers; every employee will like the schedule.
Stages of developing sales department regulations
It is necessary to study the activity at all stages of the sales funnel separately
Monitoring is carried out on those employees who perform their jobs excellently.
The observer must write down the success criteria for each stage of the funnel. They will form the basis for checking the quality of work and the rules of business communication with clients. The study takes about 7-8 days.
As a result, a list of duties and a scale for assessing the quality of their performance are formed. Thanks to the work done, it is possible to optimize the activities in the existing sales department of the company.
It is necessary to draw up regulations based on a cross-section of the day, studying the activity and responsibilities of managers
Quite a simple activity, because you can simply record the already noted results during the observation period. The overall picture can be supplemented with data on quantity and costs. If the observer is not satisfied with the work of experienced specialists, he can record in the regulations those actions that will increase the efficiency of everyone in the company.
The result is an official document that helps the enterprise bring all processes to a common standard.