Types of CRM software Analytical

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CRMs are usually all-in-one software that combines various features. However, there are three main CRM types available in the market :

1. Operational CRM is a software that focuses on automation that helps businesses to streamline customer relationship processes. Operational CRMs include Agile CRM, Salesforce, Really Simple Systems and HubSpot CRM.

2. Collaborative CRM is a type of CRM cfo email lists that focuses on teamwork and information sharing. The goal of collaborative CRM is to foster teamwork among different departments to provide a unified customer experience. The common examples of collaborative CRM are ClickUp CRM, Dynamics 365, and Copper. ‍

3. Analytical CRM focuses on data analysis to gain insights into customer behavior and interactions. It goes beyond simply collecting customer data and delves deeper into understanding trends, identifying patterns, and ultimately improving customer relationships and business strategies. The most popular examples of analytical CRM include Salesforce Einstein, Zendesk Explore, and Zoho Analytics.

Another type of CRM that can be included in this list is personal CRM. Contrary to other 3 CRM types that focus on customer interactions, personal CRM system is built for personal relationship management (and professional, if you feel like it.)

4. Personal CRM is a tool designed for individuals to organize and manage their personal and professional relationships efficiently. It enables users to track interactions, schedule reminders for important dates, and streamline communication with contacts such as friends, family, and business associates.